GMCC
General Mortgage Capital Corporation trained Zeitro on its own programs, cut loan officer training from three months to one week, and onboarded 150 loan officers in a quarter.
The challenge
Loan volume swung with interest rates, which made technology costs, margins and staffing hard to plan.
GMCC's Community Benefits program needed a steady flow of new loan officers, and each one took months to train on the programs. Non-QM files needed long scenario reviews and heavy document handling, and manual work kept monthly costs high.
What Zeitro changed
Zeitro learned GMCC's training materials, lending guidelines and workflows, so a new loan officer can ask Zeitro Strata the questions they used to ask a manager, and get the answer from GMCC's own programs.
OCR reads loan, financial and compliance documents, removing manual entry. The same tools that trained loan officers became the way GMCC recruits them: a system that is easy to learn and fast to use.
Products in use
Results
- Training time for new loan officers dropped by about 90%, from three months to one week.
- More than 150 loan officers onboarded in three months; the team doubled within six.
- 6.5 hours saved per loan from start to finish, and loan processing times down 30%.
- Document processing time cut by up to two hours per file with OCR.
- More than $100,000 a month saved in technology costs.