Freddie Mac Seller/Servicer Guide 8501.1: Servicer staff requirements related to Servicing Step-Rate Mortgages
The Servicer must employ staff, including phone agents for both incoming and outgoing calls, that is adequately trained to discuss interest rate adjustments for Step-Rate Mortgages.
Freddie Mac publishes the full text of this section: Freddie Mac Seller/Servicer Guide 8501.1 on the Freddie Mac website. Zeitro Strata answers questions about it with the passage and page cited.
Guideline text quoted as published by the agency. The latest published version governs. This is not an underwriting decision.