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c. Providing Information to HUD (04/29/2024)
The Mortgagee must respond to verbal or written requests for individual account information, including all servicing information and related data and the entire mortgage origination file, from HUD staff or from a HUD-approved counseling agency acting with the consent of the Borrower.
When HUD staff request information, the Mortgagee must make available legible documents, in the format (electronic or hard copy) requested within 24 hours of the request, or as otherwise permitted by HUD.