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a. Use of Counseling Agencies (04/29/2024)
The Mortgagee must refer the Borrower to a HUD-approved housing counseling agency in the area where the Property is located when obligations under the HECM are not being met
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III. SERVICING AND LOSS MITIGATION B. Title II Insured Housing Programs Reverse Mortgages
2. Default Servicing
by the Borrower. The Mortgagee should refer the Borrower to a counseling agency before submitting a due and payable request.