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b. Claim Status (02/16/2021)
Beginning at least two business days after transmission to HUD’s Claims system, the Mortgagee may view claim status in FHAC as follows:
• for paid claims, an Advice of Payment letter or Payment Advice will be available;
• for suspended claims, a list of suspended edit codes, with explanations will be available; and
• for deleted claims, a message noting that the claim has been deleted.
All documentation for suspended claims must be submitted via the Suspended Claim Dashboard in P260. At a minimum, the documentation uploaded must include a PDF of the entire form HUD-27011, and support to satisfy the edit based on the edit code description shown in FHAC. Documentation must annotate or highlight claimed expenses that relate to the edit code. Pictures are not required. Once a claim is reviewed, the Mortgagee will be notified of the documentation’s approval or rejection via P260 and should monitor P260 accordingly.
Additionally, for claims submitted via EDI, the Mortgagee may review the following Transaction Sets (TS) to determine claim status:
• TS 820 to identify paid claims, and
• TS 824 to identify suspended claims.