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d. Claim Filing Supplies (05/09/2022)
i. Claim Folders
Lenders must obtain supplies of form HUD-3432, Title I Claim Folder, from the HUD Direct Distribution Center. Lenders may order the folders from the Direct Distribution Center by phone at (800) 767-7468, or email OnDemand.Mail@hud.gov.
ii. Packaging and Mailing the Claim
Form HUD-637 has a checklist of the most common documents to accompany the claim. Each claim must be submitted in a green Title I Claim Folder (form HUD-3432) to HUD’s FOC. HUD’s FOC can provide these folders as well as labeled yellow file tab inserts to help sort the documentation.
iii. Premiums Branch (Title I Insurance Processing)
The Lender must submit the following Title I claim-related requests to the Title I Insurance Processing Branch:
• initial Title I claim submissions;
• resubmittals of claims;
• appeals of claim denials; and
• waiver requests.
For assistance or questions regarding claims, Lenders may contact the Title I Insurance Processing Branch in the following ways:
• call the Title I Insurance Processing Help Line at (800) 669-5152 extension 2832;
• send a fax to (202) 485-9035;
• send an email to title_one_help@hud.gov; or
• in writing to: U.S. Department of Housing and Urban Development Financial Operations Center Attention: Title I Insurance Processing Branch 52 Corporate Circle Albany, New York 12203
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IV. CLAIMS AND DISPOSITION C. Title I Claims
1. Title I Claims for Property Improvement