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4.3 MAINTAIN A WELL-TRAINED STAFF
A lender must ensure that its loan processors, underwriters, and servicers are fully trained to implement the SFHGLP properly and document this training was provided before originating SFHGLP loans.
x Maintain knowledgeable staff. The lender must ensure that new staff members
are trained on relevant SFHGLP areas. Lenders will ensure that all staff utilizing the Guaranteed Underwriting System (GUS) and Lender Loan Closing (LLC) system are up to date on mandatory trainings. On a periodic basis, lenders are encouraged to seek refresher training for staff to promote efficiency and consistency in delivering the SFHGLP.
x Performance improvement. If the Agency finds that a lender needs to improve
its performance, the Agency will require training for the lender’s staff.