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APPENDIX 4 AGENCY CONTACT INFORMATION
RURAL DEVELOPMENT CONTACT INFORMATION
Click the link below:
Rural Development Website
x Includes National, State Offices and SFHGLP Contacts.
https://www.rd.usda.gov/programs- services/single-family-housing- programs/single-family-housing-guaranteed- loan-program
Housing and Community Facilities Programs Administrator
Rural Development
National Office
1400 Independence Avenue SW
Room 5014, Mail Stop 0701
Washington, DC 20250-0701
Rural Development
SFHGLP National Headquarters
National Office-Headquarters
1400 Independence Avenue SW
Room 5133, Mail Stop 0784
Washington, DC 20250-0784
Click the link below for SFHGLP Contact List:
Single Family Housing Guaranteed Loan Divisions
Origination and Processing
https://www.rd.usda.gov/resources/usda-linc- training-resource-library
x Process Conditional Commitments and Issue Loan Note Guarantees Quality Assurance & Lender Oversight
x Provide Program Quality Assurance and Lender Oversight Policy & Program Management
Click on SFHGLP Contact List
x Provide Program Guidance and Issuance of Rules/Regulations System & Implementation Management
x Analyze, Evaluate, Monitor and Manage the Effectiveness of SFHGLP Systems
(03-09-16) SPECIAL PN 1 of 2 Revised (06-28-23) PN 640 Guidance documents lack the force and effect of law, unless expressly authorized by statute or incorporated into a contract. USDA may not cite, use, or rely on any guidance that is not available through their guidance portal, except to establish historical facts.
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HB-1-3555 Appendix 4
RURAL DEVELOPMENT CONTACT INFORMATION
Click the link below for Servicing Contact Information:
Business Center Servicing Office Guaranteed Loan Division
https://www.rd.usda.gov/sites/default/files/RD- SFH-GRHServicingContacts.pdf
Single Family Housing Servicing Branch
x Electronic Reporting System (default and portfolio) x Guaranteed Underwriting System Agreements x Lender Loan Closing Agreements and Guarantee Fees x Annual Fee Collection x Transfer of Servicing Form RD 3555-11 x Security Administration for GLS LINC x Servicing and Default Management Support x Loss Mitigation Quality Reviews and Lender/Servicer Oversight x Loss Mitigation Exceptions x Mortgage Recovery Advance (MRA) Payoff Requests
Single Family Housing Claims Branch
x Loss Claims and Lender Support x Post Liquidation Policies and Procedures x Lender Program Servicing Training and Coordination
Email: rd.hd@usda.gov
Consolidated Help Desk Support Center
x Guaranteed Underwriting System x E-Authentication Questions x Guaranteed Loan System (internal to Agency)
Telephone: 800-457-3642
Select option 2 at 1st menu item (USDA Applications); then select option 2 at the 2nd menu item (RD)
(03-09-16) SPECIAL PN 2 of 2 Revised (06-28-23) PN 640 Guidance documents lack the force and effect of law, unless expressly authorized by statute or incorporated into a contract. USDA may not cite, use, or rely on any guidance that is not available through their guidance portal, except to establish historical facts.
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HB-1-3555 Appendix 5