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Topic 1: How to ContactVA Loan GuarantyService (LGY)
Change Date: May 13, 2024
· This section has been renamed.
This section has been updated to reflect LGY’s transition to Service Now.
a. Background
The Department of VeteransAffairs (VA) Loan Guaranty Service (LGY) has decommissioned RegionalOffice specific phone numbers, websites,and email addresses. This information has beenremoved from the table in Topic 2.
LGY transitioned to nationaltoll-free phone numbersin 2017 and replaced RegionalOffice specific email addresses with a centralized ServiceNow portal forprogram participants to submit written inquiries in 2023.
b. How to Contact LGY
Phone: Get answers to yourquestions about the VA-guaranteed home loan program by contacting a VA home loan representative at (877) 827-3702.The VA home loan toll-free number operates Monday – Friday,from 8:00 am – 6:00 pm EST.
Submit a ServiceNow Request:Program participants and Veterans may submit written inquiries throughVA’s ServiceNow Portal:https://yourit.va.gov/csm?id=rlc_pathfinder.
Up to date contactinformation for LGY is maintained on our website: https://www.benefits.va.gov/HOMELOANS/contact.asp.