GMCC

The challenge

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• Fluctuating Market Volume
  Mortgage demand varied significantly, making it difficult for lenders to control technology costs, maintain stable profit margins, and efficiently allocate resources.

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• Time-consuming Training/ Education Programs
  GMCC’s Community Benefits program demanded considerable effort to onboard and train new loan officers effectively, slowing growth.

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• Manual Loan Processing and Non-QM Complexity
  Non-QM loans required extensive borrower scenario reviews and document processing, creating delays and increasing workload.‍

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• High Operational Costs
  Manual workflows and inefficiencies drove up monthly operational expenses, posing a challenge to scalability.

The solution

Implementing Zeitro’s AI-Powered Mortgage Platform
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GMCC partnered with Zeitro to overhaul their mortgage operations by automating key processes, improving LO recruitment, and helping them stay competitive in the rapidly changing market. Zeitro provided a comprehensive suite of AI-driven tools, including:

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• LLM-Powered Learning of GMCC’s Programs
  Zeitro utilized LLMs to ingest GMCC’s training materials, lending guidelines, and workflows. This enabled the creation of systems and tools that automate and simplify borrower qualification, reducing loan officer effort.

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• OCR for Document Automation
  OCR technology digitized and extracted data from loan documents, financial statements, and compliance paperwork, eliminating manual data entry and reducing document processing time by up to 2 hours per file.

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• GuidelineGPT for complex QM and non-QM scenarios

  The non-QM market requires more flexibility, with borrowers often falling outside traditional guidelines. GMCC utilized Zeitro’s GuidelineGPT, a real-time AI tool designed to provide quick and accurate answers to complex mortgage guidelines, including non-QM scenarios.Training modules powered by GuidelineGPT accelerated onboarding and upskilling, cutting new loan officer training time from 3 months to 1 week.

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• Enhanced LO recruitment and training with Zeitro’s platform

  Zeitro’s platform enabled GMCC to attract new loan officers by offering a cutting-edge technology stack that simplified their work. The platform’s automated training tools and user-friendly interface reduced the time needed to onboard new LOs, helping GMCC grow their team efficiently. Zeitro also facilitated LO recruitment by showcasing advanced tools that help LOs process loans faster and more accurately, which was a strong selling point in a competitive hiring market.

The outcome

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• Improved Market Adaptability
  GMCC stabilized profit margins and optimized resource allocation despite fluctuating market conditions.

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• Enhanced Recruiting and Training
  Team size doubled within 6 months, while training time decreased by 90%, enabling new hires to reach productivity quickly.

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• Enhanced non-QM capabilities

  Improved non-QM loan processing with real-time guideline support from GuidelineGPT, reducing reliance on underwriters.

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• Streamlined Loan Processing
  Automated document handling reduced loan processing times by 30% and improved borrower qualification accuracy.‍

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• Massive Cost Savings
  GMCC saved hundreds of thousands of dollars monthly by eliminating redundant processes and automating workflows.

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By partnering with Zeitro, GMCC was able to transform its mortgage operations, improving both efficiency and competitiveness. Zeitro’s AI-driven platform helped GMCC process loans faster, recruit and train LOs more effectively, and navigate the complexities of both conventional and non-QM loans. Even in a challenging interest rate environment, GMCC was able to grow its business and offer superior service to its clients, making Zeitro a crucial part of their long-term success.