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c. Providing Information to HUD and HUD-Approved Counseling Agencies
(10/01/2025)
The Mortgagee must respond to verbal or written requests for individual account information, including all servicing information and related data and the mortgage origination file, from HUD staff or from a HUD-approved counseling agency acting with the consent of the Borrower.
When HUD staff request information, the Mortgagee must make available legible documents in the format (electronic or hard copy) requested within 24 hours of the request, or as otherwise permitted by HUD.
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III. SERVICING AND LOSS MITIGATION A. Title II Insured Housing Programs Forward Mortgages
1. Servicing of FHA-Insured Mortgages
When a HUD-approved counseling agency acting with the consent of the Borrower requests information, the Mortgagee must make available legible documents in the format (electronic or hard copy) requested within three business days of the request.