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d. Communication with Borrowers and Authorized Third Parties (03/31/2022)
i. Definition
Authorized Third Parties are parties who are not Borrowers on the Mortgage but who are authorized to communicate with Mortgagees regarding a Mortgage.
ii. Standard
The Mortgagee must provide mortgage information and arrange for individual consultation with the Borrower and/or the Authorized Third Party, upon request by the Borrowers.
The Mortgagee must comply with all laws, rules, and requirements applicable to third- party access to mortgage information.
iii. Required Documentation
If communicating with an Authorized Third Party, the Mortgagee must include documentation of the authorization in the servicing binder:
• a copy of a signed authorization from the Borrower;
• a copy of a Power of Attorney (POA), order of guardianship, or other documentation authorizing that third party to act on behalf of the Borrower; or
• other documentation showing legal authorization to access the Borrower’s records.