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l. Claims Submission (05/09/2022)
i. Packaging the Claim
Form HUD-637 has a checklist of the most common documents to accompany the claim.
Each claim must be submitted in a green Title I Claim Folder (form HUD-3432) to HUD’s FOC. HUD’s FOC can provide these folders as well as labeled yellow file tab inserts to help sort the documentation.
ii. Mailing and Tracking the Claim
The claim must be mailed to the attention of the Endorsement and Claims Processing Branch at the FOC. Lenders must access FHAC to verify HUD’s receipt of the claim package and issuance of claim payment.
Title I Insurance Processing Branch
The Lender must submit the following Title I claim-related requests to the Title I Insurance Processing Branch:
• initial Title I claim submissions;
• resubmittals of claims;
• appeals of claim denials; and
• waiver requests.
For assistance or questions regarding claims, Lenders may contact the Title I Insurance Processing Branch in the following ways:
• call the Title I Insurance Processing Help Line at (800) 669-5152 extension 2832;
• send a fax to (202) 485-9035;
• send an email to title_one_help@hud.gov; or
• in writing to:
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IV. CLAIMS AND DISPOSITION C. Title I Claims
2. Title I Claims for Manufactured Homes
U.S. Department of Housing and Urban Development Financial Operations Center Attention: Title I Insurance Processing Branch 52 Corporate Circle Albany, New York 12203