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b. Quality Control Plan Findings and Corrective Action (03/14/2016)
i. Records of Quality Control Findings
The nonprofit must maintain records of QC Findings and actions taken, periodic reports, and review procedures. Reports must identify areas of deficiency, including the agency’s policies and procedures, errors and omissions, and unacceptable patterns or trends. All violations of law or regulation, any known false statement, or fraud or program abuse must be reported to FHA, the Office of Inspector General (OIG), and the appropriate federal, state or local law enforcement agency.
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V. QUALITY CONTROL, OVERSIGHT, AND COMPLIANCE B. Quality Control of Other Participants
3. Real Estate Brokers (09/30/2016)
ii. Corrective Action
The nonprofit must maintain a copy of the corrective actions taken when Findings are discovered. Findings that result in changes to managerial staff or expose any deviance to previously approved processes must be brought to the attention of FHA upon discovery.